Privacy Policy

WalkFitter customer privacy notice

This privacy notice tells you what you can expect us to do with your personal information.

Our contact details

Telephone: 07920 098 171

 

Email: info@walkfitter.co.uk

What information we collect, use and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details
  • Addresses
  • Date of birth
  • Purchase or account history
  • Health information (physical activity readiness questionnaires, contraindications to exercise or manual therapies)
  • Photographs or video recordings

We collect or use the following information for the operation of customer accounts and guarantees

  • Names and contact details
  • Purchase history
  • Account information, including registration details
  • Marketing preferences

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details
  • Marketing preferences
  • Recorded images such as photos or videos

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent
  • Contract

  • Special category information

    Where we process health information, including information provided through health screening questionnaires, we also identify an appropriate condition for processing special category data under UK data protection law. Where applicable, this may include your explicit consent.

Our lawful bases for collection personal information for the operation of customer accounts and guarantees are:

  • Consent
  • Contract

Our lawful basis for sending marketing communications is consent where consent is required. In circumstances where the law permits us to rely on legitimate interests, we may do so where our interests do not override your rights and interests.


You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails.

Where we get personal information from

We primarily collect personal information directly from you, including when you contact us, complete forms, purchase services, create an account, participate in WalkFitter services or subscribe to our communications.

How long we keep information

For information on how long we keep personal information see our retention schedule.

Who we share information with

We may share personal information with trusted service providers where necessary to operate WalkFitter and provide our services. These may include website and membership service providers, payment processors, email and communications providers, and other technology providers that process information on our behalf.

 

We only share personal information where necessary and require service providers to handle personal information appropriately.

 

We may also share relevant information with healthcare providers where appropriate and with your consent, for example when making a referral.

 

Photographs or video recordings will only be shared publicly through our website, social media or other marketing and information channels where we have an appropriate lawful basis, including consent where required.

 

 

We may also disclose personal information where required by law.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – you have the right to ask us for copies of your personal data.
  • Your right to rectification – you have the right to ask us to rectify personal data you think is inaccurate.  You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
  • Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal data your gave us to another organisation, or to you, in certain circumstances.
  • Your right to withdraw consent – When we use consent as our lawful bases, you have the right to withdraw your consent.  You don’t usually need to pay a fee to exercise your rights.  If you make a request, we have one calendar month to respond to you.  To make a data protection rights request, please contact us.

 

How to make a complaint

If you have any concerns about our use of your personal data, you can make a complaint via our contact us page.

 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the Information Commissioner’s Office (ICO).

 

The ICO’s address is:

 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number – 0303 123 1113

Website – https://www.ico.org.uk/make-a-complaint

 

Last updated

18 August 2026