Privacy Policy

WalkFitter customer privacy notice

This privacy notice tells you what you can expect us to do with your personal information.

Our contact details

Telephone: 07920 098 171

 

Email: info@walkfitter.co.uk

What information we collect, use and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details
  • Addresses
  • Date of birth
  • Purchase or account history
  • Health information (physical activity readiness questionnaires, contraindications to exercise or manual therapies)
  • Photographs or video recordings

We collect or use the following information for the operation of customer accounts and guarantees

  • Names and contact details
  • Purchase history
  • Account information, including registration details
  • Marketing preferences

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details
  • Marketing preferences
  • Recorded images such as photos or videos

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent
  • Contract
  • Legitimate interest – WalkFitter collects health screening data to inform client needs or contraindications when entering into a fitness programme or manual therapy to keep both the client and practitioner safe.

 

Our lawful bases for collection personal information for the operation of customer accounts and guarantees are:

  • Consent
  • Contract
  • Legitimate interest – WalkFitter collects health screening date to inform client needs or contraindications when entering into a fitness programme or manual therapy to keep both the client and practitioner safe.

 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent
  • Legitimate interest – To ensure that relevant information is reaching people who may benefit from WalkFitter services.

 

Where we get personal information from

Direct from clients.

How long we keep information

For information on how long we keep personal information see our retention schedule.

Who we share information with

We do not share the information that we gather without client consent.  With consent we may share some data with other health care providers when making referrals.  With client consent we may share photographic or video data with other organisations and members of the public via our website, social media channels or other marketing and information media, where appropriate.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – you have the right to ask us for copies of your personal data.
  • Your right to rectification – you have the right to ask us to rectify personal data you think is inaccurate.  You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
  • Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal data your gave us to another organisation, or to you, in certain circumstances.
  • Your right to withdraw consent – When we use consent as our lawful bases, you have the right to withdraw your consent.  You don’t usually need to pay a fee to exercise your rights.  If you make a request, we have one calendar month to respond to you.  To make a data protection rights request, please contact us.

 

How to make a complaint

If you have any concerns about our use of your personal data, you can make a complaint via our contact us page.

 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the Information Commissioner’s Office (ICO).

 

The ICO’s address is:

 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number – 0303 123 1113

Website – https://www.ico.org.uk/make-a-complaint

 

Last updated

19 February 2025